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How to Find a Home Improvement Contractor
How to Find a Home Improvement Contractor
How you locate a home improvement contractor will most
likely prove to be the deciding factor as to how
satisfied you are with the final result.
In a recent study by consumerspecialists.com a
correlation was found between how a homeowner found a
home improvement contractor versus how satisfied they
were with the final results. This special research
project titled “In the Beginning” focused on
understanding how homeowners approach the critical
starting period in their home improvement projects.
The report showed that of the 1,015 homeowners in the
study 66% had used a contractor for a home improvement
project in the past. The overall satisfaction level was
surprisingly high with a full 76% of the respondents
saying that they were extremely or very satisfied with
the project. (The average rating was 5.9 on a 7 point
scale)
Five percent were very or extremely dissatisfied. So the
question becomes “how do you improve the odds of being
one of the highly satisfied customers?” The way in which
the contractor was located had a marked impact on the
overall satisfaction of the homeowner according to the
survey.
Not surprisingly, those who had previous personal
experience with the contractor had the highest overall
satisfaction rating at 6.42 on a scale from 1 to 7. The
second highest satisfaction rating came from those who
were referred by a family member or friends at 5.96. The
next were those that were recommended by another
contractor at 5.89 out of 7.
The remaining ways of locating a contractor included:
Having the contractor supplied by a home improvement
store (5.42 Satisfaction Rating) , finding them in a
telephone directory or via advertising (5.65
Satisfaction Rating) and Yellow Page Ads (5.27
Satisfaction Rating)
“Nothing beats personal knowledge or independent
referrals to get the best results for home improvement
projects," said Fred Miller, who is the President of
Consumer Specialists. "Surprisingly, those that used a
home improvement store provided contractor did about the
same as those that used advertising as the way they
found their contractor.”
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